I applied online. I interviewed at Apple (Clarksburg, WV) in Jun 2015
Interview
Prescreen, two Skype interviews. They want to get a feel for how you interact and connect with people, being that they do not offer a script like some call centers require they want to make sure you have the ability to put a customer at ease, assist them and truly care about their customers and getting a resolution for them
asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position