I applied online. The process took 4 weeks. I interviewed at Apple (Houston, TX) in Sept 2017
Interview
4 interviews, 3 group and one single. Very laid back and casual, Its just an honest conversation about your experiences and how you've dealt with situations. My advise for anyone that applies would be to be outgoing and talkative but ultimately be yourself.
The first interview is a group interview. Seemed like the more outgoing you were the more the interviewer was interested in talking to you. Probably a group of 6-8 people. The 3 most engaging would make it to the next interview which was with a manager.
Interview questions [1]
Question 1
What are some of your experiences in dealing with helping people?
1 group round
4 individual rounds with each manager in the store
Goal is to see how you can hold a conversation about certain topics. Show that you have a genuine interest in the company and its products and also a passion for customer service
There were three rounds of interviews. All of the interviews were included two or more other potential applicants. It was overall a very good experience and a very quick process.
Interview questions [1]
Question 1
Explain how you handled a difficult situation in the past and what you did to overcome the issue.