Pros
Before 2022, Paycom provided me with every goal I wanted to achieve in my adult career. Sure the job was challenging and the corporate structure was stiff, but the life lessons gained from this position were unmeasurable. The pay was incredible for the little experience I had several of my colleagues became family. The job allowed me to travel and learn how to operate as an adult in the corporate world.
Cons
Once the pandemic ended, Paycom seemed to lose focus of all the areas of flexibility in the company that made it great:
Remote Work - Paycom led the charge with remote work when the pandemic struck and not only did it make more sense as a software company, but the numbers showed employees in my department were more productive. This changed in 2021 when employees were forced back into the office under the guise of "Culture", which we all know is just another name for micro-management. Culture cannot be forced, regardless of what Chad and other executives like to think. It is unfortunate that Paycom has lost and will continue to lose GOOD and tenured employees by not being flexible when it comes to hybrid and remote work, especially when over 90% of client meetings are online over the phone or via Zoom.
Oklahoma Pride - The company holds OKC in the highest of regards and often will prioritize leadership positions for those both internally and externally, as long as the candidates come from Oklahoma. We would often joke you can only move up so far in the company, otherwise, you will get shipped to Oklahoma where not many people want to be relocated. This is unfortunate in several circumstances, and because they are not open to the idea of having satellite HQs outside of OKC (or Grapevine) they have had to lower the bar of who they hire by dropping requirements such as a college degree (which is extremely noticeable when it comes to long-term client care). If Paycom could break down the walls of their corporate centers in OK/TX I believe the company could grow exponentially. Also, can you imagine the talent in dev you could get by expanding outside the Midwest?
Unkept Promises - Paycom is notorious for promising things and then changing them with no questions asked (and they will say 'This is the last time we will talk about this'). Whether it be the remote work policy, commission incentives, or promotions to new roles that dissolve before they are started, Paycom has no problem going back on their word to their hard-working employees when they decide they want to go in another direction. This, again, has led to good and tenured employees leaving the company, and it will continue to happen as well.
Gallop Surveys - On a self pat on the back, Paycom prides itself on several Gallop Surveys throughout the year to get feedback on the company but turns a complete blind eye to negative results. These surveys may as well not even be sent out because regardless of how many are taken and how negative the feedback can be, they will never be discussed and changes never seem to happen.
Chad (CEO) - Regardless of which department head reports to Chad, no one is willing to stand up and voice the truth. It is common knowledge in the company that Chad is unwilling to listen to feedback regarding the changes he makes overnight that do not make sense, and inevitably when things do not go his way employees are the ones to blame. This can be seen especially with Paycom's new BETI deployment which all employees know is not the magical industry change that Chad thinks it is. All metrics steer towards clients using this tool, however, the truth is a vast majority of clients could care less about it, and forcing them to use it is not the way to go about progress. Chad likes to compare Paycom to Apple (and perhaps himself as Steve Jobs), but the truth is, Apple never forced people to use their products, people used them because they were great products. If Paycom wants to truly be the Apple of HRIS, it needs to have better products that people want to use and are not forced to.
