Capital One FAQ

Pros

Good work life balance , low stress, free coffee

Cons

Not much room for growth

Pros

The position has full time hours. I can work from home, with benefits of dental and medical insurance.

Cons

Assist customers with out physicals contact or face to face contact but over the phone. So, I have the tack of building truth and confident with my speaking voice. Which most be calm and in a business manner. And in keeping ones ( customers) attention in the communication.

Pros

good technology stack, up to date with current trends, good benefits, pension etc ...

Cons

maybe a little bit more in the basic salary side!

Pros

You feel valued and rewarded for your hard work. The schedules are regular business hours with a short day on some weekends, I appreciate how it allows me to have a great balance of work and personal life. You get great internal mobility opportunities, health insurance, very great PTO, career counseling, wellness incentives, tuition reimbursement and many more perks. The work environment is often great and you don't have the annoying pressure that other banks have to meet certain number of sales goals (I really love that about Capital One). You get to focus on helping customers without having to push them on getting certain product just to meet your monthly goals.

Cons

Management needs some improvement. Nobody appreciates a manager who's too soft to overlook certain associate behaviors that affect the team as a whole.

Advice to Management

Be more proactive when it comes to leadership and identifying opportunities for the team to improve its performance. It's frustrating when only a few associates have the responsibility load while others don't help and the manager does not do anything to solve that issue.

Pros

Great work life balance and great benefits

Cons

None I could think of right now