Operations Manager Job Description

What is an Operations Manager?

Operations managers ensure a company or organization’s operations run smoothly and on time. They work with people, core operations, budgets, project delivery, and in company strategy. They are responsible for engaging and developing the members of the teams that they manage. Operations managers are involved in financial procedures, including invoicing. They must manage margins, costs, budgeting, and forecasting at the company.

Operations managers must match individuals to clients’ needs and balance objectives and goals equally from both sides, and they must strive to drive growth strategy and balance global needs. Sometimes they are called upon to support the production planning process or ensure key performance indicators are in place, and production targets are met. Operations managers need a minimum of a bachelor’s degree in business or management or related fields.

Operations Manager Job Description Template

Job Overview

Responsibilities for Operations Manager

  • Assist the Store Manager in protecting and securing all company assets, including store cash.
  • Manage internal product support systems and train all staff.
  • Assist the Store Manager in ensuring proper staffing coverage on a daily basis.
  • Assist with all store functions and day-to-day store activities as directed by the Store Manager.
  • Adhere to cash, key and dual control policies and procedures.
  • Assist with merchandising and maintain, the checkout area to maximize impulse sales.
  • Inventory supplies and complete restock of supplies on hand.
  • Collaborate with all corporate functions to ensure program success (HR, IT, Payroll, Finance, etc).
  • Provide support to the customer, including development of support automation tools.
  • Apply project management to assist operational projects as assigned.
  • Motivate, coach, mentor and develop frontline (hourly) staff.
  • Ensure load quality, timelines, and work efficiency goals are met.
  • Manage the development, tracking and reporting of annual MM/PS KPIs.
  • Report all accidents and injuries in a timely manner.
  • Plan, direct, control, and monitor the Operations department budget(s).
  • Involved in the hiring process and customer meetings as necessary.

Qualifications for Operations Manager

  • Bachelor's or Graduate's Degree in business or operations management or equivalent experience.
  • Excellent leadership skills.
  • Good at problem solving.
  • Strong attention to detail.
  • Collaborate well with others.
  • Focused on continuous improvement for the business and personal growth.
  • Excellent critical thinking and decision making skills.
  • Strong time management skills.
  • Understand and is experienced in budgets and budget planning.
  • Is able to multitask effectively and efficiently.

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Employers: How to Write Great Job Descriptions

  • Be sure to mention requisite years of experience and educational requirements
  • Tell job seekers what's unique about your company and job
  • Ideal length is a few paragraphs or about 200 words
  • Make sure to use appropriate paragraph breaks and bullet points so it's easy on the eyes
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