Check out your Company Bowl for anonymous work chats.
It’s an exciting day at Genesys as we announced agreements to acquire Pointillist and Exceed.ai to reinvent the Customer Experience.
After last August's Hispanic Heritage Month celebration announcement, Genesys Sr. Enterprise Customer Success Manager Joe Rubio and his colleague Alberto Rodriguez formed Genesys Latinx in Tech (GLiT) with the goal of increasing the Latinx population in the Genesys US workforce. Here, Joe reflects on his strong desire for inclusivity for all countries of origin, and how he and his colleagues work to celebrate and amplify the vibrant Latinx cultures and community. Read Joe's full story.
Company Nurse LLC Chief Technology Officer, Henry Svendblad, shares his thoughts around the company's approach to CX, third-party integrations, and the future of digital and artificial intelligence. With the help of Genesys, Company Nurse is meeting both its employees’ and clients' needs!
Listen to Glenn Nethercutt, Chief Architect of Genesys Cloud on the ModernCTO podcast. They discuss how to empower teams to work autonomously. What it means to digitally transform a company’s contact center, and why it’s important to listen to and implement customer feedback no matter the size of your company.
Genesys has set an ambitious goal of becoming carbon neutral by 2030. We have several ways we plan to achieve this goal. We'll move customers from on-premises equipment to the more energy-efficient cloud, and launch a hybrid workforce strategy that will reduce business travel and office commuting.
We have integrated sustainability into everything we do at Genesys and share our Moving Forward Together report as a baseline for our journey to 2030. We are adopting more sustainable business strategies that preserve our people and planet.🌎
We have integrated sustainability into everything we do at Genesys and share our Moving Forward Together report as a baseline for our journey to 2030. We are adopting more sustainable business strategies that preserve our people and planet.🌎
Our Cheif People Office, Eva Majercsik brings our attention to the importance of mental wellness for employees as we adapt to a new way of living and working. Read her thoughts in Forbes on the steps companies can take to build a healthy work environment and break the stigma associated with mental health.
Genesys is proud to be named as a Visionary for two years running. See the full 2021 Gartner Magic Quadrant for WEM report here.
Words have been weaponized over centuries, often to create “otherism” as the designed outcome. Genesys Global DE&I Officer Eric Thomas explores how we can shift the paradigm and harness the power of words for good.
