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eCOMM Merchant Solutions

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eCOMM Merchant Solutions Reviews

2.8

51% would recommend to a friend

(22 total reviews)

46% positive business outlook

eCOMM Merchant Solutions has an employee rating of 2.8 out of 5 stars, based on 22 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

22 reviews
1.0
29 Jun 2021
Recommend
CEO approval
Business outlook

Pros

None at present and will continue that way with current ownership, only chance/hope this company has of becoming a good environment to work is if current owners sell the company as they are the root cause of many of the problems.

Cons

Has no benefits i.e. minimum holidays, no sick pay and no real pay increases, no bonus scheme. Company is run on a shoestring with no investment and no training given to staff and then staff are blamed for mistakes they make on something they were given no training on. I have seen instances of bulling of staff by the owners and management. There were very unhygienic and dirty office conditions when I was there. Company has a very high turnover of staff as the company treats its staff so badly. Everyone is always under pressure because of the high staff turnover yet company does nothing to keep good staff.

1.0
10 Aug 2021

Run away

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nothing substantial. spacious car park, a vending machine. Other than that, and I say this genuinely, I am struggling to think of a pro.

Cons

Owners have absolutely no knowledge of how colleagues treat each other despite it being escalated. Either they have no knowledge or don't care. Both are concerning. Products and services being offered cause nothing but issues, constant unhappy customers. Higher management have no interest in staff opinions or concerns. Bullying among staff is seen regularly, despite it also being highlighted by several staff members, goes ignored/pushed back. Blame culture is the general atmosphere instead of fixing problems. Extremely high staff turnover which speaks for itself. Very disappointing company to work for, unprofessional environment from the very top down. Your mental health will 100% deteriorate here.

2.0
23 Sept 2021

Don't do it

Recommend
CEO approval
Business outlook

Pros

None that I can think of

Cons

2% pension We have to pay a contribution (about 50%) towards health insurance out of our own wage Only 20 days annual leave Nobody gets good Friday off No maternity leave pay No sick leave pay No annual salary reviews No bonuses No incentives to staff for anything They give sneaky rises to staff they like No shares for anyone No wage structure Not enough staff on any of the teams No training given to staff The owners only care about money and getting rich and not about us or our lives

Viewing 1 - 3 of 22 Reviews

Glassdoor has 22 eCOMM Merchant Solutions reviews submitted anonymously by eCOMM Merchant Solutions employees. Read employee reviews and ratings on Glassdoor to decide if eCOMM Merchant Solutions is right for you.