Zurich Insurance Reviews

4.0

78% would recommend to a friend

(2,196 total reviews)

Mario Greco

90% approve of CEO

72% positive business outlook

Zurich Insurance has an employee rating of 4.0 out of 5 stars, based on 2,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zurich Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

2K reviews
1.0
12 Aug 2016

Underwriting

Recommend
CEO approval
Business outlook

Pros

Meet good people. Get cip exams paid for. Hours ok. Decent social aspect. Get lots of training in insurance industry.

Cons

Team coaches/senior agents all have superiority complex. All underwriting authority taken off staff causing endless complaints Managers will NEVER back up staff, no matter how abusive customers are. Staff shortages filled with students and trainees, best staff move on as soon as they can Pay low

5.0
26 Nov 2019
Recommend
CEO approval
Business outlook

Pros

great company to work for, excellent atmosphere and working environment, very flexible and people-oriented, awesome family support, and strong growth/change opportunities all over

Cons

Nothing really. The mandatory pension which you can't cancel or change - a little annoying but I can't call it an issue really. Workwise is politically overcomplicated, not great but nothing too serious can be much worst.

2.0
5 Feb 2016

Adminstrator

Recommend
CEO approval
Business outlook

Pros

Good reputation and good to have on CV. Lovely Staff and used to have a great name in the industry but the reputation is being damaged due to change of senior managers and the replacements are not up to the job. They brought in Vanguard Consultancy to change the "System". Vanguard talk up a great storm but don't deliver.

Cons

Very difficult to work due to restructure into self managed Pods. Following the "Vanguard Method" - The Vanguard Consultants are a disaster. All talk and no delivery. No Self Management at all as decisions are handed down. The previous dedicated specialist back office teams have been dismantled and all mixed up into Pods. Pod members not listened to and we now have massive backlogs of work. There is no planning, absolutely no career path as everyone in on the same level but different salaries. No training provided but lots of work that you are not skilled to process. Senior Managers inept and keep changing the "plan". Pods being lead by "Coaches" (some of them are toxic and spend their time sucking up to Senior Managers who seem blind to the nonsense and lies of the toxic). Staff gagged by Vanguard who talk at you until you are brow beaten into submission and you have to agree (even if you know the plan they are proposing will not work). Given massive backlog, we now have to undertake an Pod Exercise on "Why Pods are better?". Really!!! So instead of doing the work, we will down tools to talk about the wonder of the Pod that has directly resulted in backlogs. Staff leaving all the time and we are losing their talent and experience - leading to larger backlogs as we cannot do the work without the training. Madness.

Viewing 1 - 3 of 2,196 Reviews

Glassdoor has 4,127 Zurich Insurance reviews submitted anonymously by Zurich Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Zurich Insurance is right for you.