Adminstrator - Administrator Zurich Insurance Employee Review

2.0
5 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Good reputation and good to have on CV. Lovely Staff and used to have a great name in the industry but the reputation is being damaged due to change of senior managers and the replacements are not up to the job. They brought in Vanguard Consultancy to change the "System". Vanguard talk up a great storm but don't deliver.

Cons

Very difficult to work due to restructure into self managed Pods. Following the "Vanguard Method" - The Vanguard Consultants are a disaster. All talk and no delivery. No Self Management at all as decisions are handed down. The previous dedicated specialist back office teams have been dismantled and all mixed up into Pods. Pod members not listened to and we now have massive backlogs of work. There is no planning, absolutely no career path as everyone in on the same level but different salaries. No training provided but lots of work that you are not skilled to process. Senior Managers inept and keep changing the "plan". Pods being lead by "Coaches" (some of them are toxic and spend their time sucking up to Senior Managers who seem blind to the nonsense and lies of the toxic). Staff gagged by Vanguard who talk at you until you are brow beaten into submission and you have to agree (even if you know the plan they are proposing will not work). Given massive backlog, we now have to undertake an Pod Exercise on "Why Pods are better?". Really!!! So instead of doing the work, we will down tools to talk about the wonder of the Pod that has directly resulted in backlogs. Staff leaving all the time and we are losing their talent and experience - leading to larger backlogs as we cannot do the work without the training. Madness.

Explore other reviews about Zurich Insurance

5.0
27 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Industry leader in the auto dealership space

Cons

Goals were not always attainable due to limited number of prospects

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Zurich Insurance Response
4mo
We appreciate your feedback. Thank you for the excellent rating.
4.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

a lot of autonomy in the position

Cons

not a lot of support from management

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