Full time-decent a benefits and opportunity to make overtime or receive extra pay
Cons
Unrealistic expectation on call they want under 4 minutes company cuts money by having agents do scheduling, billing, sales and troubleshooting. Micromanaging. Constellation client is the worse. Inequity based on race. You will literally be ignored by upper management if you don’t fit a certain aesthetic.
Good team good relationships, good salary in general. no deadline preasure . helpful team
Cons
cannot get enough "timeoff" i left with 39 days of remaining leave balance. no flexibility in the time and you cannot leave the company to buy for example a bottle of water during the work time