SupportNinja Reviews

3.5

64% would recommend to a friend

(360 total reviews)
avatar

Craig Crisler

80% approve of CEO

56% positive business outlook

SupportNinja has an employee rating of 3.5 out of 5 stars, based on 360 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SupportNinja employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

360 reviews
5.0
5 May 2023
Recommend
CEO approval
Business outlook

Pros

Excellent Culture Visionary Leadership Incredible Employees Very employee centric Innovative Amazing culture and the best team I have ever worked with Fun, forward looking company

Cons

I haven't noticed any yet.

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SupportNinja Response
3y
Wow! Thank you for your feedback. With the help of every Ninja, we will continue to meet the needs or our employees, our clients and our business partners. This is such encouraging feedback, and we are thrilled that your experience has been so positive.
5.0
2 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Open Comms from senior leadership

Cons

Difficult to progress as US focused

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SupportNinja Response
2y
We genuinely appreciate your feedback! We're happy to hear that you've highlighted the open communication from our senior leadership as a positive aspect of our culture. At SupportNinja, we firmly believe that this empowers our team to grow and contribute meaningfully to our shared goals. We aim to ensure fairness and equal opportunities for career growth for all our Ninjas globally. Since we uphold the core value, ""We Value People First,"" we are committed to providing an environment where talent is recognized and nurtured irrespective of geographical boundaries. Your feedback is crucial as it helps us continually improve and adapt our practices. We are constantly working to enhance opportunities for professional development and advancement, ensuring a level playing field for everyone within our diverse workforce. We sincerely value your contribution to our company.
4.0
3 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Great coworkers and positive company culture

Cons

Sometimes not organised or run the best

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SupportNinja Response
1y
Thank you for sharing your thoughts! We are pleased to know that you appreciated the positive company culture and the community we have at SupportNinja during your time with us. Your comments regarding our operations are also noted. These inputs are valuable as we actively look for ways to enhance our processes. Your feedback will help us in making improvements that will foster a better working environment. We wish you all the best in your future endeavors!
Viewing 1 - 3 of 360 Reviews

Glassdoor has 377 SupportNinja reviews submitted anonymously by SupportNinja employees. Read employee reviews and ratings on Glassdoor to decide if SupportNinja is right for you.