StudyGate Math and Computer Science Tutor reviews

5.0

100% would recommend to a friend

(1 total review)

100% positive business outlook

Reviews by job title

1 review
5.0
26 May 2021
Recommend
CEO approval
Business outlook

Pros

1. The platform is simple to use and fully optimized 2. There's a good training for new tutors before the tutor begins work 3. There a good sense of Management and user support (both for tutors and students), and response to queries is timely. 4. Bidding is easy and transparently managed 5. Terms of work are clear 6. Towards the end of the semester, work is usually good.

Cons

1. The 14 day delay in payment is quite long 2. In cases of Student complaints, StudyGate needs to listen to both sides (Tutor and Student) and decide fairly

avatar
StudyGate Response
4y
Hey there, grateful for this feedback, especially the advice to management. In general we are looking for pointy tutors that possess a narrow area of expertise that they can execute on within StudyGate. Once they've proven themselves capable there, we usually open up to other subjects. For more information: https://www.studygate.com/tutor-help-center/faq/tutor-faq/subject-approval/ The 14-day delay is part of our refund policy. It is in place to protect students as well as tutors. Once the question is closed, it doesn't get changed or re-opened for a refund even if the student complains. For more information on the 14 days pending approval window: https://www.studygate.com/refund-policy In general, we prefer not to get involved with disputes. If the tutor and student are unable to resolve, we will judge answers provided according to the StudyGate refund policy. We also provide content in the tutor help center on how to avoid and resolve disputes: https://www.studygate.com/tutor-help-center/knowledgebase/avoid-disputes/ https://www.studygate.com/tutor-help-center/knowledgebase/what-to-do-when-a-question-is-in-dispute/ Grateful for your feedback overall, we will double down on the pros you mentioned and work to make 2022 our best year yet!

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