Pros
- Supportive team environment as employees are forced to lean on each other - two weeks training at the start to ensure you have a solid NBN foundation - Good location in the city - flexible hours
Cons
- No employee culture; no events including a lack of a Christmas party, not your average call centre no encouragement to socialise with your colleagues. - Need to advise your superiors when you are going to the bathroom - One 10 min break and one 30 Min break in a 7.5 hour shift - Rosters regularly released with only a week or even a day's notice - often scheduled to work 6 days in a row, as they run payroll Wed through Tues and don't adhere to regular Mon thru Sun work week. - Often expected to learn technologies on the fly such as reading a PDF while having a customer waiting on the phone i.e. VOIP - Need to ask permission to call customers back which fosters a culture where customers do not get follow ups and are just left wondering about the status of their enquiry - Given extra duties without consultation or an increase of pay - low pay - expected to work overtime regularly and stay back at end of shift if there are calls - regular mismatches with time worked and pay - poor scheduling causing time worked where there is no work to do (no calls) and then expected to work overtime as a trade-off
