Sherweb Reviews

Complete lack of support from management. Obsessed with KPIs / metrics to a point that it simply becomes detrimental to the job. PIP (performance improvement plans) are used as a threat rather than the tool it is designed to be. Senior staff have an air of "knowing everything" but if you attempt to get assistance or support you will hear unhelpful phrases like "you got this" "we have faith in you etc..." Very hollow experience working with the management there, everyone feels like a prop more than the "one big happy family" they try to cultivate High rate of staff turnover, anyone qualified or worth a damn in their field will leave quickly. Even saw one member of staff go on suicide watch over the stress of working in what is essentially a really fancy looking call center. Save yourself the trouble and apply elsewhere.

The company is all about saving money, even if it means cutting back on employee benefits. When someone hands in their notice, the company realized it owed them some money. So, a couple of years ago, they started giving extra time off each year, likely to avoid paying out unused vacation days when employees leave. But some folks still managed to get a few days' worth of pay, so starting in 2024, the company changed the vacation calendar to begin on January 1 instead of May 1. This move resulted in employees taking less time off for the year to avoid paying out benefits. The company is now hiring mostly from India because it's cheaper, but this may compromise the quality of work due to potential cultural and communication barriers with the North American market. When it comes to benefits, the company used to offer Blue Cross insurance, but they switched to a cheaper plan and tried to make it sound like it was a better deal for employees. Salaries are reportedly low, making it tough for some employees to support their families. No company uses performance improvement plans (PIPs) quite frequently as Sherweb, there are people who finish their initial training and onboarding with a PIP lol, this tells you they need people to work irrespective of the quality. Don't just rely on Glassdoor for reviews; check out Reddit too to see what customers are saying about Sherweb. My advice is to do your homework before signing on with this company. Make sure you know what you're getting into and consider multiple sources, not just this review!