Service Management Group Reviews

-Since the new CEO took over 160+ employees have quit. Most of these employees were not only long tenured employees but top performers at the company. -Over a dozen employees were laid off after they helped train outsourced labor. -Workload for all departments is crushing with all of the departures and horrible process changes by C-Suite -No roadmap to share with clients or internal teams as key leaders in the business don’t understand what SMG does -Nearly the entire sales team has quit, resulting in the lowest sales in company history. -Outsourced labor has reduced the quality and speed to resolve tickets and launch items. The backlog grows with each passing day with no plans from upper management to intervene. -The entire C-Suite has quit and been replaced with individuals who do not care about people. They drive a message of “get on board or get out.” -The very few leaders that are left are unengaged and simply nod their head “yes” to the CEO rather than speaking the truth for fear of being replaced or outed as an ineffective leader. -Internal teams have been able to hide/cover up the SMG demise from clients, but the cracks are showing and it’s just a matter of time before clients also start departing -CEO peddles a fake narrative on all company calls and doesn’t address the absolute mess he has created. -Leadership does not like when you raise red flags or suggest an alternative way.

EDIT: CEO Approval should be negative. GlassDoor changed it to neutral. I do not know why. Company got bought out and forced to take a new CEO New management is pushing old management out one individual at a time New management is getting rid of the office building, removing any anchor to have a local company culture New management got rid of Christmas bonus in favor of a meager salary raise New management keeps changing things just for the sake of it It is impossible to get a promotion unless either: - You are buddies with upper-middle management - You document EVERYTHING you accomplish and spend an unnecessary amount of time pleading your case at every moment (which takes hours a week away from actual work) - Leave, work somewhere else for a few months, and get rehired in the position you should have already had Moving to pure SaaS and AWS architecture (maybe some people like that, I hate it) Management lies to your face about the direction of a career and the company as a whole - For example, while not a priority of mine, I'm well aware prioritizing diversity over blind qualifications is all the rage these days. C-levels keep promising to fill open roles (that they open by forcing people out) with diversity hires, but then don't actually hire diversely. And then they blame existing employees for just wanting to do their job. C-levels brag about vacations and luxurious homes in all-hands meetings in a segment they call "tell me something good"