Sentes Automotive Reviews

Thank you for taking the time to provide your feedback on your past experience at our company. We’re sorry to hear that you wouldn’t recommend us but we do understand and appreciate your honest remarks. It would appear as though you worked at our Infiniti Nissan location in Kelowna as it was the only service department in our group of six that had utilized a team-based pooled compensation system. We did actually remove the pooled system in 2017 and returned to a traditional flat-rate service department. Based on your comments about the location of the alignment machine, you didn’t get the opportunity to work in our new dealership facility that opened in July of last year. We couldn’t agree more, that having to drive to the Lexus dealership to complete an alignment was an inconvenience and very inefficient. At the time we had completely outgrown our current Infiniti Nissan dealership facility but we are very excited now with the new building and property on Highway 97 North. The new Kelowna Infiniti Nissan is over 47,000 square feet and set on a property three times the size of the previous one on Enterprise Way. We have 16 mechanical work bays including an aligner with all new in-ground lifts and built-in work benches. Our service management team is also new as of last year but brings lots of experience to our Infiniti Nissan dealership. John Hughes, who heads up the team, relocated from our Honda dealership in Penticton and previously had over ten years of Nissan service management experience in the Vancouver area. Thank you as well for your feedback on employee reviews – while we certainly encourage all of our clients and our employees to review their experiences, we would expect our employees to be transparent in their reviews, indicating that they are in fact an active employee of the company. Thank you again for your comments and we hope that you can see we’ve made great strides in creating a better work environment for our employees at this particular dealership.