Technology is improving but still frustrating (slow computers/occasional dropouts). I'm told large investment is being put into our tech, so this part of the review may be obsolete in coming months. Management can be poor at receiving feedback/recognizing new ideas: the phrase "we've never done that here" is heard regularly as a means of overruling innovation or dismissing an individual's skillset. Whilst the longevity of the company must be respected, it has not grown in size or evolved any new approach in over 20 years.