OuterBox Reviews

3.4

57% would recommend to a friend

(121 total reviews)
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Jeff Allen

77% approve of CEO

50% positive business outlook

OuterBox has an employee rating of 3.4 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OuterBox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

121 reviews
3.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The lower level staff are amazing. Everyone cared about making sure the client got the best we could offer. The ability to work fully from home was also a great benefit. Additionally the benefits were very good.

Cons

Upper management always felt disjointed and let to a lot of cross department disfunction. The only thing they seemed to care about was KPIs and buying more companies. The care for staff was always very low importance. A lot of people there are burnt out from the amount of work that is expected of you and the level of excellence that is expected only adds to the stress. The very much make it feel like the whole company rests on your shoulders. The pay is a joke as well. The raises are crap and sadly working in any role that’s not SEO or PPC is just looked at like a red headed step child. They show no real concern for the other departments especially if they aren’t money making factories like SEO and PPC are.

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OuterBox Response
2d
Thank you for taking the time to share your feedback. We're especially grateful for your recognition of our dedicated team members, commitment to client success, remote work flexibility, and benefits offerings. We take pride in the passion and collaboration our employees bring to their work every day. We also appreciate your candid perspective on areas where we can improve. As our organization has grown, we've recognized the importance of strengthening communication and alignment across departments and leadership teams. We are actively working to enhance our team structures and cross-functional collaboration to better support employees and create a more connected experience across the organization. We appreciate you sharing your concerns around workload, career growth, compensation, and recognition. Over the past year, we've expanded our focus on employee development through stronger training programs, clearer career path planning, and bonus opportunities for many of our service delivery roles. We also regularly review industry compensation benchmarks to help ensure our pay practices remain competitive and aligned with market standards, while continuing to evolve our total rewards offerings. In addition, we're committed to ensuring that all of our service lines are valued and supported, recognizing that delivering exceptional client outcomes requires the contributions and expertise of every team. Creating a sustainable, rewarding workplace where employees feel supported, fairly recognized, and have opportunities to grow remains a priority for us. Feedback like yours helps guide our efforts as we continue to evolve and improve the employee experience. Thank you again for sharing your thoughts, and we wish you the very best in your future endeavors.
4.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

Great client facing experience. All of my clients and coworkers were extremely friendly and easy to work with.

Cons

Not a lot of opportunities to actually learn Paid Media skills and current best practices from other paid media employees. Super siloed in your role.

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OuterBox Response
2d
Thank you for sharing your experience and for recognizing the positive relationships you've built with both our clients and your colleagues. We're proud to foster a collaborative, client-focused culture, and it's great to hear that reflected in your day-to-day work. We also appreciate your candid feedback regarding skill development and cross-team collaboration. As we continue to grow, we're actively investing in stronger training programs and more structured career development opportunities to help team members expand their expertise and stay current with industry best practices. It’s important to us to create more opportunities for knowledge sharing across teams, ensuring teammates can learn from one another and broaden their professional experience. We encourage teammates to share their learning goals and areas of interest with their managers, who can help facilitate training, mentorship, and collaboration opportunities aligned with their career aspirations. Open communication helps us connect team members with the experiences and resources that will support their growth. Our goal is to provide not only rewarding client-facing work but also a clear path for continuous learning and career development. Thank you for being part of our team and for helping us identify ways to make the employee experience even better!
4.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great training. I really enjoyed the culture, benefits, and the people I worked with. I had excellent supervisors and for a while, was really proud of the work I was able to do and the clients I was able to work with.

Cons

A lot of scaling and changes occurred in the last 6 months or so that I worked there. The size of the company exploded from around 80 or so, up to 250. The focus shifted towards scaling the quantity of work over the prior focus on the quality of work. For me, it became an issue of differing values, and was no longer a good fit.

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OuterBox Response
1mo
Thank you for taking the time to share your experience with us. We truly appreciate your thoughtful feedback. We’re glad to hear that you had a positive experience with our training, culture, benefits, and, most importantly, the people you worked alongside. Building strong teams and providing meaningful development opportunities are priorities for us, so it’s encouraging to know that came through during your time here. We’re especially pleased that you felt proud of your work and the clients you supported. We also appreciate your candid perspective on the changes you experienced. Over the past few years, we’ve gone through a period of significant growth, including multiple integrations with other organizations, and we recognize that this level of scaling can create challenges and shifts that don’t resonate with everyone. Our goal has been to evolve our processes and structure to support that growth while continuing to deliver high-quality work for our clients. “Growth is oxygen” is a core belief for us, not just for our clients, but in how we grow our people, capabilities, and impact. That said, maintaining the right balance between scaling and quality is something we continuously evaluate and refine, and feedback like yours is an important part of that process. We understand that periods of rapid change can affect alignment, and we respect your decision to seek an environment that better matches your values. We’re grateful for the contributions you made during your time here and wish you continued success in your next chapter!
Viewing 1 - 3 of 121 Reviews

Glassdoor has 123 OuterBox reviews submitted anonymously by OuterBox employees. Read employee reviews and ratings on Glassdoor to decide if OuterBox is right for you.