Where to begin...? How about the obvious. Do a LinkedIn search and count how many people used to work here verse how many actually work there. In my time there, the entire roster was turned over- in ALL departments.
Senior management consists of a husband and wife team that make all business decisions in a closed vacuum- typically after a weekend of libations and reading blogs about how to run a better business.
Business directions and processes change frequently and dramatically with failure of said changes blamed on whichever poor employee was tasked with the crazy changes. Typically, these changes are outside of said employee's job function and/ or area of expertise. A great example of this is when they TRIED to implement a customer success team without putting a structured plan into place detailing success criteria, performance metrics, or even how to manage it. They hire CS and PM people with little sales experience and expected sales. After 80 days of failure, the department was disbanded on a Friday afternoon with the employees given the ultimatum to accept roles as salespeople or resign- answer due Monday... HOORAY TEAM!
Then we can discuss the fact that clients are often told or promised products or services that are completely imaginary and sales is tasked with selling it. Very tough position to be in. Obviously worse if you're the client investing in said services and end up with product that is sub-par or never gets delivered, but I digress...
KPIs are a joke and job work flows change based on mood of management. One minute your an actual enterprise hunter tasked with cold calling, next you are a high level farmer trying to milk past clients- who by the way have probably forgotten about you or written you off because of the reasons stated above.
Your ideas for improvement will be heard but never listened to. Unless management has the idea, it won't happen so you can forget about trying to make the company better. They did hire a sales director that tried to develop an enterprise sales process but he was sacked a few weeks into his job because his ideas differed from management. Amazing considering upper management has very little ACTUAL enterprise sales experience.
They have hired personnel that have tried to move the company in a positive way but they typically are promised stuff in their interview process, take the role, teach upper management a thing or two, and when they get what they need from you, you are terminated.
The ONLY way you keep a job here is by taking all of management's excrement, smile, and take more. You cannot suggest changes- its a waste of time. You cannot question their thought process- their rule is totalitarian. You cannot be awesome one minute and then suck the next minute because they only remember the present.
My final advice is, interview and accept roles here at your own peril.
I DO NOT RECOMMEND TAKING ANY ROLE- CONTRACT OR FULL TIME.
