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      NPower

      Engaged employer

      NPower Reviews

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      3.9

      62% would recommend to a friend

      (116 total reviews)
      avatar

      Bertina Ceccarelli

      82% approve of CEO

      48% positive business outlook

      Ratings by category

      4.3

      Diversity and inclusion

      3.8

      Culture and values

      3.7

      Work/Life balance

      3.5

      Senior management

      3.3

      Compensation and benefits

      3.3

      Career opportunities

      NPower has an employee rating of 3.9 out of 5 stars, based on 116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NPower employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      116 reviews
      3.0
      4 Feb 2021

      Non-profit becoming too invested in the money, and losing sight of the mission

      Recruiter
      Recommend
      CEO approval
      Business outlook

      Pros

      Great employee relationships Helping launch digital careers and changing life trajectory for trainees

      Cons

      Overworked and underpaid Unrealistic recruitment metrics that don't match placement percentages CEO from corporate sector, navigating a not-for-profit and losing sight of why we help with fidelity Everyone in their respectful department seems burned out and sad Senior Management afraid to have tough conversations with CEO about being off course

      avatar
      NPower Response
      5y
      Thank you for sharing this valuable feedback. I am grateful for your perspective on our organization and my leadership. There is no question we are experiencing an unprecedented time in this country and I acknowledge it has not only affected those we serve but those, like you and our broader team, who serve the community. And burnout, especially in the non-profit world, is a very real challenge and something I am committed to addressing. Our success is dependent on our employees’ success and I need to know when more support is needed or change is necessary. Even in a virtual environment, we continue to maintain an Open-Door Policy because I want you to feel comfortable sharing critical feedback. And potential solutions. I agree we have ambitious goals to do more for the communities we serve. That growth can be uncomfortable at times, but we are mission-focused and in this together. I am listening, I hear you and my door is always open. Bertina
      1.0
      28 Aug 2014

      A Great NPO That Was Run Into The Ground By Bad Management and CEO

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked within our Managed Services Department providing remote IT support for out Non Profit Clients. I worked with a great team in my department where we all learned from each other and help each other build out technical skills.

      Cons

      Management lost sight of delivering services to our client in a quest to grown the amount of clients we had and sell a service beyond our ability. Basically they wanted to keep growing the amount of clients we had and not hire more technical staff to meet the workload.

      avatar
      NPower Response
      2y
      We appreciate your candid feedback about your experience working with us at NPower. It's concerning to hear that you felt management lost sight of delivering services to our clients and that there were challenges with workload and staffing. We take your feedback seriously, and we apologize for any frustrations you experienced, including issues with compensation and recognition. We strive to create a supportive and rewarding work environment for all our employees. Your advice about avoiding outsourcing and improving communication and recognition is duly noted. We're committed to learning from our mistakes and continuously improving our practices to better serve our employees and clients. If you have any further feedback or suggestions, please don't hesitate to reach out to us. Your insights are valuable as we work towards creating a better workplace environment for everyone. Thank you for your contributions to NPower, and we wish you all the best in your future endeavors.
      3.0
      9 Dec 2019

      Tale of Two Cities

      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Scrappy non-profit staff that makes it all come together no matter what for the good of the students. The staff have a genuine desire to see the students succeed. The mission is noble and the staff are hardworking. There is also a ton of room for innovation which is a definite plus for someone looking to think outside the box.

      Cons

      The leadership team is disconnected and does not have a grasp on the amount of work their teams do daily before they commit them to more. This organization is still in never ending startup scrappy non-profit mode due to poor planning and execution on the leadership side. Growth is good but growth without diligent planning it just causes unending growing pains. Probably the biggest con of all is the level of gossip and lack of professionalism at the leadership level. No one should be afraid that questions or complaints will get back to coworkers or their managers. If you express a concern you better believe your manager will hear it all word for word within the hour. There is a difference between questioning to investigate and them just relaying what you think would be a confidential conversation. They fully arm management with just enough information to turn things around to make you the employee with performance issues.

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      Glassdoor has 163 NPower reviews submitted anonymously by NPower employees. Read employee reviews and ratings on Glassdoor to decide if NPower is right for you.