Lumen Broadband Technician reviews

3.2

42% would recommend to a friend

(55 total reviews)
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Kate Johnson

61% approve of CEO

42% positive business outlook

Broadband Technician employees have rated Lumen with 3.2 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Broadband Technician professionals have a good working experience there. Lumen is rated in line with the average (within 1 standard deviation) by Broadband Technician professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

55 reviews
3.0
24 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits. Plenty of hours. Wish there was some sort of bonus program for top preformers.

Cons

Though the benefits keep going higher with every contract negotiation and the pay increase doesn’t offset it.

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Lumen Response
8mo
Thank you for taking the time to write a review. We’re glad to hear that you found value in the benefits and opportunities Lumen offers. We appreciate your feedback regarding process changes, compensation, and the importance of recognizing top performers. In support of team, trust, and transparency, Lumen is committed to equitable pay for employees, across gender and race, doing substantially similar work based on skill, effort, responsibility, and working conditions. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. We appreciate your feedback and wish you all the best as you continue on with your career.
3.0
4 May 2025

Good people

Recommend
CEO approval
Business outlook

Pros

Good group of people to work with

Cons

Let techs go then offered rehire at lower pay

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Lumen Response
1y
Thank you for sharing your experience with us. We're happy to know that you value the work culture here at Lumen. Thank you again for your feedback!
5.0
29 Jul 2024
Recommend
CEO approval
Business outlook

Pros

Lots of room for growth.

Cons

Can be difficult to get hired.

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Lumen Response
1y
Thank you for leaving an honest review. We appreciate your feedback to help us improve. Thank you for being part of the Lumen team!
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Glassdoor has 8,413 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.