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      Lumen

      Engaged employer

      Lumen Reviews

      3.4

      57% would recommend to a friend

      (7,785 total reviews)
      avatar

      Kate Johnson

      70% approve of CEO

      49% positive business outlook

      Lumen has an employee rating of 3.4 out of 5 stars, based on 7,785 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      8K reviews
      2.0
      29 Jun 2026

      Good benefits, but severe instability and extra workload

      Margin analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

      avatar
      Lumen Response
      7h
      Thank you for taking the time to write a review. We appreciate your feedback. We're sorry to hear about your experience at Lumen. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions. Thank you again for your feedback. We appreciate all that you do at Lumen.
      3.0
      29 Jun 2026

      Good work-life balance, but bureaucracy slows progress

      Senior data scientist
      Recommend
      CEO approval
      Business outlook

      Pros

      Good Work Life Balance Unlimited PTO

      Cons

      A lot of Red Tape and Bureaucracy Offshore hiring and short term thinking in cost reduction policies

      avatar
      Lumen Response
      7h
      Thank you for leaving a thoughtful review about your experience at Lumen. Because of feedback like yours, we get better every day. We recognize your experience with offshore hiring and cost reduction policies. We are prioritizing ways to tell the whole story by representing information and data accurately, completely, and timely even when difficult, and your review will help us take any necessary action. We're glad you enjoy work and life balance and unlimited PTO. Thank you again for your feedback. We're happy to have you on the team.
      3.0
      29 Jun 2026

      Hybrid office is a plus, but management lacks clarity

      Senior software engineer consultant i
      Recommend
      CEO approval
      Business outlook

      Pros

      Pros is they have hybrid office

      Cons

      When I join there where many but over the times things has changed there management things with AI only they can do everything, no proper hikes or clear communication on promotion cycle no any other benifits that most of MNS gives like lunch , cab facility, or even team lunch they even not doing the bare minimum.

      avatar
      Lumen Response
      7h
      Thank you for your insight into working at Lumen. We're determined to get better every day, so we value your feedback about communication, benefits, and compensation. Your review will help us take any necessary action. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. We're glad you enjoy our agile working model. Thank you again for your feedback. We appreciate your hard work.
      Viewing 1 - 3 of 7,785 Reviews
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      ReviewsLumen reviews

      Glassdoor has 8,435 Lumen reviews submitted anonymously by Lumen employees. Read employee reviews and ratings on Glassdoor to decide if Lumen is right for you.