Lumen Reviews

Updated Oct 21, 2021

To filter reviews, or .

Found 5,014 of over 5,397 reviews

3.3
57%
Recommend to a Friend
70%
Approve of CEO
Lumen CEO Jeff Storey
Jeff Storey
944 Ratings
Pros
  • "Work life balance is great at CenturyLink(in 387 reviews)

  • "Good benefits, remote work, challenging(in 256 reviews)

  • Cons
  • "After Level 3 took over the upper management only former Level 3 employees could be in(in 133 reviews)

  • "Leadership wants to move people to Monroe LA(in 62 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee
      Featured Review

      Amazing workplace

      May 31, 2021 - Senior Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing workplace, Very supporting colleague and senior's

      Cons

      There is nothing to cons

      1 person found this review helpful

      Lumen Response

      Thank you for leaving a 5-star review! We are fortunate to have amazing employees like you at Lumen.

    2. 5.0
      Current Employee

      A company with humanity sense

      Nov 3, 2020 - Technical Support in Dublin, Dublin
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Put the employees before the company

      Cons

      I have no complains about the company

      Be the first to find this review helpful

      Lumen Response

      Thank you for leaving a 5-star review! We are happy to see you recommend Lumen as a great place to work!

    3. 4.0
      Former Employee

      Good Finance experience & well rewarded

      Oct 23, 2019 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of scope to learn & gain experience. Good systems, & systems migration work. Very international, working with many colleagues from different countries. Good bonuses.

      Cons

      Busy month ends, with extra hours required. Challenging managers who put some pressure on staff. Limited internal promotion possibilities.

      Continue reading
      Be the first to find this review helpful
    4. 1.0
      Former Employee

      A diseased and toxic mess of a company

      Nov 9, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In my department at least, the work was varied, sometimes even cutting edge.

      Cons

      Staff are underpaid around 20 to 30% below the market value of their work. This in turn leads to needless churn of staff with irreplaceable experience. So when one leaves to join a real company, they inevitably recruit their colleagues, so I saw specialist teams gutted of 75% of their staff in a six week span. HR in particular openly abuses the staff. They lied, ignored complaints, forced pay cuts on staff and denied staff their benefits by simply ignoring requests. I personally managed about 15% of all traffic on the planet, and was paid less than a municipal bus driver. Other delights I experienced included a corrupt and incompetent senior manager actively sabotaging my department, and putting $100m in annual revenue at risk, just so he could ingratiate himself with his new manager.

      Continue reading
      2 people found this review helpful
    5. 4.0
      Former Employee

      Engineer

      May 18, 2015 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice and friendly work atmosphere. Well organized and great performing. A lot of inside job oportunities and room to grow.

      Cons

      Budget cuts could sometimes get in the way of traveling or training. Beurocracy sometimes took longer than expected and needed.

      Continue reading
      Be the first to find this review helpful
    6. 5.0
      Former Employee

      Detailed Sales Engineer

      Oct 20, 2021 - Pre-Sales Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      35 years experience in the industry

      Cons

      No cons at this time

      Continue reading
      Be the first to find this review helpful
    7. 5.0
      Former Employee, more than 5 years

      Great Benefits

      Oct 21, 2021 - Order representative II 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, PTO. work from home

      Cons

      Bi-annual layoffs. Company gets sold often.

      Be the first to find this review helpful
    8. 4.0
      Current Employee

      Solid company

      Oct 20, 2021 - Lead Strategic Sourcing in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive pay, decent culture, flexible, good work-life balance in pockets

      Cons

      Pretty consistent layoff patterns as a publicly held telecom company

      Be the first to find this review helpful
    9. 4.0
      Former Employee

      Great Company and culture, work-life balance can be better

      Oct 19, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Great multicultural and inclusive environment. * You must be ready for a challenge after challenge, so if you enjoy challenging jobs, this is the place.

      Cons

      * Not many career/development opportunities for people. If you got hired for a position it's not a surprise you are doing the same after many years.

      Be the first to find this review helpful
    10. 5.0
      Current Employee, more than 1 year

      Great job

      Oct 15, 2021 - Customer Care Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Amazing job love the teamwork and company culture

      Cons

      There are no cons in my eyes, great company

      Continue reading
      Be the first to find this review helpful
    Viewing 1 - 10 of 5,014 Reviews

    Popular Careers with Lumen Job Seekers

    JobsSalariesInterviews

    Work at Lumen? Share Your Experiences

    Lumen logo
    or