Reviews by job title

22 reviews
1.0
16 May 2025

KEH Headed in Wrong Direction

Anonymous employee
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Pros

KEH was truly a unique and special place to work. The culture stood out as one built on integrity, inclusion and mutual respect. It wasn’t just a set of values written on a wall - it was lived out daily through the actions and attitudes of the people who worked there. What made KEH exceptional was its people. Teams were filled with dedicated, hard-working individuals who genuinely cared about the work they did and the people they worked with. Collaboration was natural, and support among peers was strong and consistent. It was the kind of place where people built long term careers - not just jobs. The longevity of many employees spoke volumes about the positive environment and the sense of purpose they found at KEH. It fostered loyalty, personal growth, and shared commitment to excellence.

Cons

Unfortunately, the recent leadership change has drastically altered the culture. Under the new CEO, Glenn Kaufman, the environment has shifted in a deeply concerning direction. Employees are no longer heard or respected. Constructive input is dismissed, and decisions are often made impulsively without consideration for long-term impact or the expertise of the team. The respectful, team-driven culture that once defined KEH has eroded. What was once a workplace people were proud to be a part of is quickly becoming a place marked by fear, frustration and uncertainty. It’s disheartening to see such a vibrant and values-driven organization lose its way so quickly.

3.0
7 Aug 2025

It's cool.

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Pros

- Filled with creative coworkers who are passionate about the product. At times this can work against the business as many employees have high attachment to how the company is ran versus just completing a job. -Fun activities offered throughout the year. Volunteer efforts, etc. -Somewhat transparent leadership.

Cons

-Weird division between leadership and team members. -Process and procedures are starting to fall apart as there is no upper management alignment. -Little to no communication amongst major changes.

2.0
24 Apr 2026

Great colleagues and flexible hours, but poor leadership

Anonymous employee
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Pros

- There are a lot of great people working here who are very knowledgeable, kind, creative, and always happy to help. - KEH has flexible working hours and allows employees to choose from one of three shift options.

Cons

- The current CEO has absolutely killed the company culture since he took control of the company. He lacks any ability to communicate or lead effectively. With each consecutive company wide meeting he gets progressively more unhinged and incoherent, leading many employees to worry and question his abilities. He is also deep in the throes of AI psychosis and is attempting to force it into use where it has no applicable uses yet. - Leadership goes all in on ideas without thinking them through or asking for opinions from people whom it would directly affect, often punishing people for bringing up concerns. This leads to a lot of backtracking and quick fixes down the line for issues that should have been obvious from the start. - Leadership lacks the ability to effectively communicate to their employees changes within the company, leading each supervisor and manager to handle things differently. - Pay is poor and well below competitive in the Metro Atlanta market. - Very little PTO and sick leave available for employees. - There is a general culture of fear in the company as many people are afraid to bring up concerns due to the company's history of punishing those who do bring up concerns.

1.0
29 Jul 2025

Gone downhill fast

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Pros

Legacy employees and great inventory.

Cons

The leadership just keeps getting worse. They don't know anything about photography and they really don't know anything about people.

2.0
1 Jun 2026

Diverse culture overshadowed by profit focus and management issues

Anonymous employee
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Pros

KEH has one of the most diverse and collaborative workplace cultures I’ve had the opportunity to be part of, and it has genuinely made me a better person because of it. Employees across departments are willing to help however they can, and there is a tremendous amount of talent, experience, and passion throughout the company. Many people here care deeply about photography, customer service, and supporting one another, which makes KEH a rewarding place to work in many respects.

Cons

Since the company owner stepped into the CEO role, the culture has shifted noticeably toward prioritizing profitability over what many employees feel is best for photographers and the broader photography community. While every business needs to be profitable, there are times when it feels like that focus comes at the expense of company culture, employee morale, and long-term relationships with customers. There has also been an extremely heavy focus on AI initiatives internally. In recent company meetings, a significant portion of the discussion has revolved around AI, often in ways that feel disconnected from the day-to-day operational challenges employees are facing. I have personally experienced situations that I would consider part of a hostile or unhealthy work environment. Unfortunately, I did not feel confident that reporting these concerns through HR would result in meaningful protection or resolution, which discouraged me from speaking up. The company would benefit greatly from stronger management training, leadership development, and a renewed emphasis on respectful communication and employee treatment.

4.0
2 Sept 2025
Recommend
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Pros

The environment at KEH is generally supportive and enjoyable, with a strong emphasis on collaboration and respect. Day-to-day interactions with both the retail team and management are smooth. Leadership is approachable and easy to work with. For the most part, the job feels fair in terms of expectations, workload, and treatment of employees.

Cons

After working here for two years, I have yet to see a clear path or opportunity to transition into a full-time role, which has been discouraging. The systems and tools we use could definitely benefit from upgrades. Speed and organization are lacking, which can affect productivity and efficiency.

4.0
27 May 2026

Great culture and growth, lots of opportunity

Anonymous employee
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Pros

Great company culture, wonderful and diverse people work here. Everyone, including most leadership, is friendly and approachable. And most of us really do love photography and love to serve the photographic community. We believe in what we do—restoring and reselling used cameras and camera equipment that would otherwise be trashed or forgotten. Good benefits, though health insurance options have gotten worse. We used to have a 100% employer-paid plan option, but no more. Lots of growth opportunity. Hard work is appreciated and rewarded if you put in the time. Some remote work options depending on your position.

Cons

The latest CEO is dragging down morale and company culture.

5.0
30 Jun 2025
Recommend
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Pros

KEH strikes a rare balance between being a heritage brand—founded in 1979—and a company continuing to innovate in meaningful ways. The work is complex, motivating, and often requires deep critical thinking. Teams are collaborative and genuinely invested in moving the business forward. Leadership is thoughtful and focused on what’s best for both the people and the company. The repair operation is world-class—there’s simply no other business doing what KEH does at this level. The technicians are true experts, playing a critical role in extending the life of gear and advancing the circular economy. There is also a remarkable depth of product and market expertise across the business—combined with a diverse range of professional skill sets—which makes KEH uniquely positioned in the recommerce space.

Cons

As is often the case with growing organizations, prioritization can be challenging given the number of exciting opportunities in front of the business.

Viewing 1 - 3 of 22 Reviews

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