- Lack of APAC focus. Ridiculous timings for clients in the region to speak to analysts
- Pricing team is not flexible, seems to be unaware of what is happening on the ground.
- Lack of collaboration between GBS and GTS. In fighting for clients between GBS and GTS
Exposure to high profile clients, mostly C-level executives. Great experience to understand what matters to c-level and company strategy.
Cons
Toxic sales culture! Sales people treat CSMs poorly, demanding a lot with very poor understanding of what CSMs are truly qualified to do. It’s a known issue amongst leaders but little is done to address the issue and better retain CS staff. Pay is far below industry rates too.