This happened in 2015, so it is stale information. However, in my time in one department, I spent 2 years in the same position. Management recognized my dedication, and knowledge of the company, and gave me more responsibilities, with a little taste of "the good life" I was moved to the 2nd floor, away from my colleagues, with no added pay. I was given an internship. I say good life because I went from taking call after call, to taking a few escalated calls a day, and even spent a good amount of down time shooting the breeze. Some weekends I only took two half hour calls, and sat around for the majority of my shift otherwise, while the 3rd floor took a lot of calls. The management team had better perks and rewards to recognize hard work. Management gave me that internship with the caveat that I should promote how well management treated my old colleagues on the 3rd floor. I was teased with an actual promotion for about 3 months, while I filled the role. I lead by example, and did my best to change the perception of management to a positive one. One day, I overheard a top manager implying a promise to give two other interns a full-time spot on the team one day, and soon after that my time was up. I got along well enough with the manager in question, but I didn't make the manager laugh like the other two agents. Favortism comes to mind, but that can be found at any job, so I'm not bitter about that - just being realistic. In the end, I was sent back to the 3rd floor, and was told to take on my old responsibilities (call after call) and just wait it out. Other agents went through this rotation, some made it, some did not. I've heard management changed since then, so this could be better.
