Pros
Great benefits Good Pay- if you hit quota (most dont) Fun coworkers
Cons
Flex-in some markets flex teams get 90% share of leads every month. They "Ramped" up flex overnight and some of my agents woke up to a 90% decrease in leads... why would anyone stay on for that much. And leadership responds with "only 28% of all leads are going to flex" this is such a misrepresented number because they take all markets (even with no flex) to bog that number. In hot markets, a lot of hot zip codes have 60-92% of leads going to flex- I have the data. Leadership is WAY out of touch when it comes to selling. They believe if our agents make a 1x return of their investment they should be happy. Why would anyone work just to pay their Zillow bill, our agents work hard and they should reap some benefit. They tell you to focus on selling, um it does not matter how much we sell because SO many agents are cancelling. People on my team sell $20k a month and still miss because of this model. The current compensation structure sucks. Its an ending MRR number. Sounds okay until you realize flex is taking all your agent's leads and they are not making any money, so they cancel, then you take the hit. Also, we have constant book moves due to a ton of reps leaving due to the impossible selling culture, if an agent is already set to cancel from the previous rep and they are moved to your book, YOU take the hit aka more chances to not make quota. Oh, and if an agent requested to cancel in the past with their old rep who left the company, YOU take the hit still. Current Cost per lead is very high, like $2,500/month for ONE LEAD if you are lucky. Oh also, we are going to raise the prices EVERY month (use to be every 4 months) until your zip is unbearable and agents cancel, because who likes getting the price raised every month and you have do your monthly shakedown. No Zillow your product is not that good. Its sad when 80% of reps dont believe in the product Current partner sentiment- 80% are over Zillow and they will take it out on you. Its extremely hard to sell when agents are on the brink of cancelling, due to flex taking 60-90% of the lead share every month. Its hard when their friend is flex is overwhelmed with leads, while the paying agents get the bottom of the barrels. Oh dont forget the anxiety of logging in every morning to see which agent is cancelling and you take the churn. Why are they cancelling? Oh they are making no money and can not afford to pay $2,500/month for .5 connections and our "Awesome" Tech stack.
