Excellent Company but not as transparent as advertised - Pricing Analyst Zillow Employee Review

3.0
8 Nov 2021
Recommend
CEO approval
Business outlook

Pros

-My direct colleagues and indirect colleagues were all excellent humans. ZO really put thought and effort into who they hired and created a really amazing team full of diverse backgrounds. But at the same time it was like a well-oiled machine. -The health benefits are amazing. The other benefits are amazing. They give you a lot of freedom to work a schedule that is best for you. -There is high value on mental health, employee happiness, and understanding. It felt like whoever spoke to you was really listening. -Everyone wants to teach and help others to learn. -Their core values, properly practiced, are certainly pillars of a great company. -It really was the greatest company I ever worked for.

Cons

The transparency is more foggy than transparent. I found out that there would be layoffs from someone else who is not and has never been a Zillow employee. It was embarrassing that we were the last to know when it was our livelihood. Prior to the layoffs, between the announcement to pause home buying and the layoff announcement, everyone had questions. Everyone asked if there was a possibility of layoffs. Everyone was asking the right questions to decide what was going to happen next. No one ever said “no there will not be layoffs” but the implication to me and to everyone else is that there weren’t going to be layoffs. Higher-ups used different tactics to pull the “wool” over our eyes so to speak. There were analysts hired within a month prior to the layoff announcement. They claimed ti have created 5 entirely new positions to the ZO division implying that it was expanding so much that they needed to create new positions. These positions were annoyed about 2 weeks before the layoffs were announced. The decision to layoff 25% of the company is not a split second decision. This had to have been at least a conversation for several weeks, if not months. The “new positions”, the busy work during the paused time, the encouraging pricing meetings and “plans” for 2022 all feel like lies and tactic to keep people from seeking other employment and leaving before ZO was ready. I get that layoffs happen. I understand that business is business and this iBuyer model was not done properly and the division had to be dissolved. It’s business. But when you’re a company that preaches inclusivity, transparency, and employee appreciation, taking all of these ridiculous steps to keep the hood over our eyes was too much. Hiring people so close to the layoffs, creating “new positions”, answering our questions about job security with positivity and assurance is just dirty. I can’t speak for anyone else but I know that if someone came to me and said “hey there may be a chance of layoffs”, it would give people a chance to restructure their lives and secure their future.

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Zillow Response
4y
Hello, This is Jeremy W, Chief Operating Officer. We are committed to learning from this and will be spending the time in the coming weeks and months to understand where we have opportunity to emerge stronger and poised for continued growth. Right now, we are focused on winding down Zillow Offers, supporting our employees and serving our customers. Our focus on Zillow 2.0, and enabling a much more modern and digital real estate transaction, remains. Thank you. -- Jeremy

Explore other reviews about Zillow

5.0
2 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
2w
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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