Run from this sinking ship!! - Senior Loan Officer Zillow Employee Review

1.0
4 Dec 2019
Recommend
CEO approval
Business outlook

Pros

The only pros are free candy and coffee

Cons

Have been in the business 15 years as an LO and 5 years 8 months here before leaving. I gave Zillow a year after they acquired us. They have contracts with other banks so leads we were getting were bottom of the barrel. Would take 18 leads a day to get a hold of one person that had horrible credit. Then when I decided to move on and gave them my two week notice. My manager told me he'd give me my two weeks. Then told me to write a letter of resignation and what to say. It's only $1200. But money I needed since I haven't closed any of the crap leads. Have been in my new company 2 weeks and locked 10 loans. More than the last 6 months at ZHL. They were at 250 LOs last year and are around 60 now. The comp plan would be good if you could close loans. But 80 bps of $0 is still $0.This is a sinking ship. And if they wouldn't pay a more than loyal employee $1200. How do you think they'd treat a newbie.

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Zillow Response
6y
Thank you for taking the time to share your feedback. I'm sorry that you didn't experience success with us - happy you've found it in your new role. We are continuing to work on improving our operational efficiency, the conversion rate of our leads, and our communication between departments. As a team, we remain committed to our ambitious 2020 growth plans, providing outstanding career opportunities for our employees, and delivering a delightful experience for our customers.

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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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