Its a great place to start. Not finish - Mortgage Loan Officer Zillow Employee Review

3.0
9 Apr 2019
Recommend
CEO approval
Business outlook

Pros

Great environment! The people around you is what makes your day.

Cons

Random 10% let go of LO's. No real management help. 2 weeks for entry level training and then you sink or swim. Good luck getting anything to pass through the processing or underwriting teams. The ridiculous amount of overlays makes it to where your 6 loans will become 2 if you're lucky.

avatar
Zillow Response
7y
Thanks for the review - you're right we have a lot of fantastic people on the team. I also appreciate your comments about needing more efficiency and productivity. As I'm sure you know, we're investing heavily in people, processes and technology to help the entire team handle more loans with ease. We're starting to see these investments pay off and we have lot more work to do keep improving. - Erin Lantz, VP & GM, Mortgages

Explore other reviews about Zillow

5.0
2 May 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

avatar
Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
avatar
Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
See reviews by: Helpful|Rating|Date|All