Account Manager - Account Manager Zillow Employee Review

1.0
9 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Great work environment. You can find some really cool & down to earth people there.

Cons

So many product issues to the point where employees are blamed because for poor satisfaction. So many department& role changes.

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Zillow Response
7y
Thank you for feedback. While it is nice to hear you found the ZG work environment to be positive, I am sorry to hear about your challenges with the product and departmental changes. We are constantly striving to improve our product experience, and we admittedly do not always get it right. Going forward, we are committed to investing more deeply in our product and while we recognize departmental changes can be internally disruptive, we are open to making those changes if we think it will create the best experience for our consumers and professionals. Thank you again for your honest feedback…it will help us to improve.

Explore other reviews about Zillow

5.0
13 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company to work for

Cons

Long hours with low pay

1
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
3w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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