Don't be fooled...PAC - Premier Agent Concierge Zillow Employee Review

1.0
23 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Good benefits, free snacks and drinks, amazing people.

Cons

This job was the worst job I have ever had! Management is a joke. They tell you that they promote within but then they hired team leads externally, passing up great internal candidates. They do not care about you as a person but rather the amount of calls you make. Also if you try and do the right thing by putting in your 2 weeks, they let you go right then and make up fake emails saying you said it was your last day. They give severance to people they fire but not when you give your two weeks and HR's explanation was that it was up to them.

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Zillow Response
9y
Thanks for the feedback. I’m sorry you felt your experience was poor. Our Denver office, as are many Zillow Group locations, is consistently recognized as a great place to work, and I strongly believe our management team is demonstrably strong in both performance and people management. We’re also very proud that 70% of our team leads were promoted from within. Regarding our process for resignations, severance is dependent on when and how the employee gives notice. In terms of the most serious charge of fabricating documentation, we work hard to live our company's core values every day, including one of my favorites, Act With Integrity. I spoke to our senior leadership and human resources, and reviewed documented conversations from resignations and performance improvement plans from this year. I found no discrepancies and firmly believe the process is working cleanly and as intended. However, if you have information to the contrary, I definitely want to hear those details. Please email me at jrg@zillowgroup.com. –JR Gast, VP Client Experience

Explore other reviews about Zillow

5.0
8 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The posts about AWS culture infiltrating Zillow must be pretty team or person specific, as I've seen nothing but leaders who really care about their teams and the business. Middle managers can often drag down morale and culture - and working remote makes that hard to see/fix. But generally, the culture and support at Zillow is WAY better than any other tech company I've worked at (or heard about from friends). Fully remote with decent benefits and people who generally care about each other is fantastic (and hard to find in today's market). For those complaining about bad culture - I'd suggest you look at another role in another org, you might be pleasantly surprised the ZG people first culture is still strong.

Cons

Fully remote makes it hard to get the right visibility and promotions and ratings are unfortunately tied to whether senior leaders see your work and know who you are. You have to make an effort to be "seen" and that's hard to do remote. The news cycle is noisy with lawsuits, but I think a lot of that is because we're a big name with a big target on our back. A judge just ruled in Zillow's favor, against Compass.

2
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Zillow Response
3mo
Thank you for taking the time to share your review. It’s great to hear that leadership support, flexibility, and a people-first culture have stood out in your experience. We also recognize that visibility and growth can feel different in a remote environment, and feedback like this helps highlight where continued focus and clarity matter. We appreciate you sharing your perspective.
3.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
2w
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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