Communication among leadership team, continued training on products and cross training in other departments, feeling separate from the organization as a whole as your work schedule, and holidays do not align with the company, tech issues can be very difficult when your are super reliant on your tools to produce numbers that are used to determine your overall productivity but tech issues have seemed to be a constant issue since day one so you learn to just work with what you got.
Not hiring people who are actually experienced in a call center environment is also pretty challenging.