Major cost inefficiencies. Lack of training. Lousy customer service! - Anonymous employee WM Employee Review

2.0
23 May 2012
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits were very good until recent changes in healthcare coverage. Their switch to Catalyst Rx at the first of the year has many employees upset! A nightmare of a provider that wants to dictate the care your physician provides. Truly an example of managed healthcare at its worst! Pay is very competitive. They don't have a very generous PTO/vacation policy.

Cons

I totally agree with others regarding the lack of training and a serious disconnect between management and laborers -- even middle management is too busy attending meetings to really focus on their location's operations. From office supplies to major dollar vendors, WM is the worst organization at cost analysis! I was not a driver but had contact with drivers at one time or another. The unsafe, inoperable equipment they deal with is reprehensible! I cringed when we submitted invoices for overpriced caterers to pay for management meetings, only to see a driver unable to operate his truck safely because it wasn't well maintained! Too many vendors are selected based on nepotism and cronyism. If you're a business owner needing to grow, make friends with some WM execs and your sales will increase! But then so will the WM customers' invoices!

Explore other reviews about WM

5.0
30 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work for, amazing benefits and very understanding supervisors!!!

Cons

None so far. All is going great!!

avatar
WM Response
1mo
Thank you for taking the time to share this! We’re so glad to hear that your experience here has been a good one. It’s feedback like yours that reminds us why creating a workplace where people feel respected, supported, and proud of what they do is so important. We're grateful to have you on the team.
1.0
14 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

to be honest no pros.

Cons

Working here was stressful, I was starting to deal with anxiety and panic attacks especially when dealing with my Supervisor who was awful since the moment he arrived. I'm one to always be respectful no matter what but at some point you loose respect and you can't allow anyone to disrespect doesn't matter if he's your boss. They fire the hard working people while keeping the ones that do more damage in the work place. Ones that could hurt other employees yet nothing was done while firing the good ones. The Manager that arrived before I was let go was even worst! I wasn't sure what I needed to let her know or not know because since day one when I communicated with her she just brushed me off and never got back to me about anything or she told me to take her off all the emails she was attached to. Then threaten me on an email if I didn't show up to work when I had requested a day off. I mean there's a lot more I can say about both of them. Now about HR... after I was let go I requested termination documents and personnel file in January I waited a month to do a follow up got the run arounds then I was told they were going to get back to me. I waited and did another follow up they ignored my email I did another follow up and got ignored again we are now in April still nothing.

avatar
WM Response
2mo
Your experience matters to us and we are so glad you took the time to share it. We value all feedback and take it seriously because it helps us learn and improve. We’re sorry things haven’t felt right, and your feedback helps us understand where we need to do better. Our people are at the heart of everything we do, and we’re committed to growing as leaders and creating a workplace where everyone feels supported and valued.
See reviews by: Helpful|Rating|Date|All