Dont't Work as a call center at USAA - Member Representative III USAA Employee Review

Poor Management skills in the member representative, these managers and directors are just there to get bonuses and could care less about you. They make you work and work, and god forbid take a bathroom break and it is, "call avoidance" You have to meet metrics each month, after 3-4 months of not meeting it you can be in trouble. make sure you meet that. Leaders that don't care about veterans from what I see. No advancement because other employees have more seniority than you