Ridiculous Metric Goals - Insurance Professional USAA Employee Review

Impossible to know if you are meeting your sales goals until the month is over. No communication on important changes until you get “caught” by your manager doing something wrong. Constant recording of calls creates so much stress as one word wrong can get you in trouble. The “growth mindset” makes no sense as you are always required to do more and more sales. For a company who hires veterans they are not trauma informed and made my PTSD unbearable. Big brother always spying on you made me literally sick. You are on teams but there is zero team building. Not enough time after calls to finish documentation, to read company emails, to reset after a challenging call, and to just take a minute to breathe. Write ups of 10 plus year employees for not meeting 14 different metrics, that were never explained until the write up 9 months later, because I didn’t meet goals from earlier in the year that were not even in existence during those previous months.