Disillusioned in USAA - Member Relationship Specialist USAA Employee Review

Micromanagement by your manager, constant physical and electronic surveillance of your computer activity by your manager, weekly constant negative "reviews" of phone calls, monitored time away from phone for lunch, breaks & restroom breaks. Constant sell, sell, sell mentality must be used on every member's incoming call, attempting to sign them up for another USAA product or service. During my over three years of employment at USAA, I had a total of four managers, each with their own management style and set of expectations. One was harassing and verbally abusive and even threatened me of sabotaging my computer when the hard drive was failing and I kept experiencing technical problems and had to call the IT Support area for help. Eventually, my computer was replaced with a new one.