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      Thumbtack

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      How not to handle COVID layoffs - Anonymous employee Thumbtack Employee Review

      1.0
      17 Dec 2020
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Many before COVID, none now.

      Cons

      The leadership team decided to lay off 250+ employees right at the beginning of the pandemic (late March 2020). We were all given 3.5 weeks severance pay, regardless of tenure or level. All 250 of us were told that our jobs had been eliminated on a pre-recorded 3min Zoom call with the CEO. Immediately after the Zoom call ended, our laptops were shutdown remotely. We later were instructed to ship the laptops back to HQ and that was it. This was a truly cold and heartless decision that was ultimately unnecessary. It was handled sloppily and executed with callousness and ambivalence. The most egregious actions came immediately after they layoffs. A large number of employees on the people ops team were promoted and likely received comp increases. The people charged with leading this braindead layoff process were then immediately rewarded with promotions. What a joke. Extremely disappointing.

      avatar
      Thumbtack Response
      5y
      Covid has taken a toll on many families and businesses, and our company was not immune. It's difficult to have to say goodbye to 1/3 of our company and we value the feedback you have given about your experience. We hope to never make a difficult decision like this ever again. Our employees are our priority and we'll continue to work to ensure we provide the very best care, no matter the situation. We'll be passing your thoughts along to the appropriate teams and we wish you all the best in the new year.

      Explore other reviews about Thumbtack

      5.0
      1 Apr 2026
      Strategic partnerships
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance, teamwork and collaboration, encourages creativity. Everyone shares same mission: support small businesses and get pros more jobs

      Cons

      More alignment across teams and updates regarding product, brand strategy, clearer OKRs. I literally have to dig deep for any cons I seriously love this job and culture.

      1.0
      10 Jun 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      - healthy company that's doing well - opportunity to do exciting work - coworkers are amazing and fun to work with on a personal level

      Cons

      - leadership has no respect for work/life balance - leadership lacks empathy and are too intimidating - blame culture when things go wrong even though we are forced to run things quickly and fail fast because it's a "safe space" when it's actually not - typical "AI is the future and we need to use it at a high capacity" while it's not addressed the impact of AI on our society and burnout - a lot of good people have left over the last year due to leadership - morale has been low

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