Working at Thumbtack | Glassdoor.ie

Thumbtack Overview

San Francisco, CA (US)
501 to 1000 employees
2009
Company - Private
Internet
Unknown / Non-Applicable
Competitors

Unknown

When you need to hire someone &mdash; a landscaper, a DJ, anyone &mdash; Thumbtack finds them for you for free.<br/><br/>Thumbtack connects millions of people with local professionals for their projects. With almost 1,000 different services to choose from ... Read more

Mission: When you need to hire someone &mdash; a landscaper, a DJ, anyone &mdash; Thumbtack finds them for you for free.<br/><br/>Thumbtack connects millions of people with local professionals for their projects. With almost 1,000 different services to choose from

Thumbtack Reviews

  • Helpful (3)

    "LoveIts and CBBs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager, Product Operations in San Francisco, CA (US)
    Former Employee - Manager, Product Operations in San Francisco, CA (US)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Thumbtack full-time (More than a year)

    Pros

    Thumbtack's overall review rating on Glassdoor has really dipped the last few months. Much of this has been driven by negative reviews written in the wake of layoffs that took out 1/3 of the company (250 people). While I understand why people are upset and was among those affected, I try to keep things in perspective and look at the whole picture.

    When I think back on my year and a half at Thumbtack, the pros that stand out were:
    - Culture: by and large, Thumbtack is full of individuals who are not only extremely smart and competent, but also humble and great to work with. No jerks
    - Interesting Work: it's a marketplace company, with customers on one side and professionals on the other. This makes for unique intellectual challenges and makes problems harder (but also more interesting to solve)
    - Collaboration: everyone wants to help each other succeed
    - Flexibility and Work/Life Balance: while some weeks were tougher than others, for the most part it was a results-oriented culture where I could get stuff done but also take time for myself

    Cons

    There were some clear things that CBB (could [have] been better).
    - Leadership when it comes to executive hiring and transparent communication: overall, the coord team is solid. I respect every single person on that team. However, I do think executive hiring could have been stronger. There was significant turnover and question marks over a relatively short period of time with the Chief Product Officer role, and from the outside looking in, it seemed like leadership didn't align on what they were looking for. Obviously, the layoffs could have been handled more gracefully, and it's telling how many people it upset.
    - Growth: we struggled with growth during my time at Thumbtack. The company was always trying so hard to move metrics along the conversion funnel to eke out a few % more growth. If you have strong product-market fit, growth shouldn't be so hard. When you aren't growing, it starts to look really risky to take big bets rather than work on small, incremental problems.
    - Company Goals and Focus: these would change frequently and seemingly swing back and forth along a pendulum. It seemed like we would overreact to missteps and overcorrect. Would cause fatigue and whiplash

    Advice to Management

    Align on executive hiring needs, improve transparency around communication to employees.

See All 325 Reviews

Thumbtack Photos

Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
Thumbtack photo of: Life at Thumbtack
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Thumbtack Interviews

Experience

Experience
52%
16%
32%

Getting an Interview

Getting an Interview
56%
20%
18%
2
2
2

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA (US)
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Thumbtack (San Francisco, CA (US)).

    Interview

    Initial phone screen, followed by a take-home challenge. Cleared the take-home test and was invited to a virtual on-site interview.  The interview process was engaging and tested primarily for business sense, analytical thinking, problem solving and communication skills.  All the interviewers were respectful and very professional. 
    Feedback for the Case study Interview: Test for product sense rather than conduct an MBB style consulting case interview. Consulting cases require a different style of preparation and mindset, so either provide some basic resources so that the expectations are set or focus it more around Thumbtack business. Thinking on your feet also requires preparation.
    The recruiter should provide useful pointers and resources to candidates so that they feel prepared going into the interview. Set them up for success, in these trying times it matters all the more!

    Interview Questions

    • Case Interview, SQL test, Analytics case and past experience chat    Answer Question
See All 303 Interviews

Company Updates

  • When we “Choose teamwork,” the work we do is that much more meaningful and fulfilling. In his latest blog post, Dan Roby explains why it’s his number one Thumbtack value.

  • We celebrate our values each day by living them out in the work that we do. As part of the growth marketing team, Aaron Christensen explains why the value of “Own it” is critical to the success of our team.

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Thumbtack Awards & Accolades

  • The World’s Most Innovative Companies (#23), Fast Company, 2018
  • The World’s Most Innovative Companies for Data Science (#2), Fast Company, 2018
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