Home Depot Interiors Design Consultant - Design Consultant Aka Outside Sales Representative The Home Depot Employee Review

1.0
2 May 2014
Recommend
CEO approval
Business outlook

Pros

Providing great customer experiences in customer's homes by representing the brand well.

Cons

This position is 100% commission and customers sign up for a "no obligation, free estimate with a design consultant" yet there is no "design consultant" training, only hard core "one call close" manipulative 9 step process. The employees are being exploited as free labor and encouraged at weekly "sales beatings" to go to the stores in between appointments and to re-visit customers in their homes bearing gifts such as donuts and strawberry milkshakes. The manager will say "I didn't say that" or "I never told you to go to the stores" to claim this is an outside sales position. So when a store customer signs up for a "free design consultant" to help pick flooring, lighting, or paint to consider, we are told to sell them cabinet refacing with an average ticket price of $18K .

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The Home Depot Response
12y
Thank you for sharing your review. Our associates are key to our success. We strive to create an environment where all associates feel they are respected, their contributions are valued and they have equal access to growth and development opportunities.

Explore other reviews about The Home Depot

5.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

culture, work life balance, benefits offered to employees

Cons

working from office 5 days a week!

5.0
24 Apr 2015
Recommend
CEO approval
Business outlook

Pros

The Home Depot has a solid moral compass. They aren't about sacrificing their ethics for the sake of a sale, which I love. They also hire a diverse group of people and give a lot back to the community. They offer a lot of benefits and little treats for their employees. Although they push their associates to meet quota, they're realistic about what can and can't be accomplished.

Cons

Home Depot has two different sides to it. Store associates and those of us considered "store support" who are payed by the vendors but work in the stores 100% of the time. I constantly hear about how store associates are stressed out by management and their hours are being rearranged a lot, cut, and they often are stretched thin due to lack of full staffing. "Store support" associates who do merchandising have it better than those who work in specific departments. However, you never really gain knowledge unless you have the time to look things up and read packaging.

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The Home Depot Response
10y
Thank you for taking the time to share your feedback. From the top down, the key to business at The Home Depot is our commitment to not only customer service, but to our associates. Because taking care of associates is one of our core values, we’re always looking for ways to ensure our associates have equal access to growth and development opportunities. We strive to provide an environment where associates feel they’re valued, treated fairly and respected.
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