I hate that THD accepts almost everything that gets returned - whether it's been used, broken, missing parts, cut chain. Then, we associates have to figure out what to do with the junk. Why doesn't THD follow their own return policy instead of offering a free tool rental service? The loss prevention at my store is pathetic. None of the alarms work and there is no plan to get them fixed. Yes, customer service will help in some theft prevention, but the pros walk in, accept help and are very friendly, then walk out of the store (or don't even leave!) and take their goods straight to the returns desk, where they get a store merchandise card, which they then turn around and sell on the internet for a fraction of the face value.
The pay rate is low compared to competitors. No discounts even though our competitors offer them to their employees (as well as benefits), yet THD says that they survey the pay/benefits and pay comparable to the area. Umm, in what world is no discount and lower pay 'comparable'?
The scheduling system is not the greatest. Can't there be a way to have relatively fixed schedules for those that need/want one?
