Pros
The pay is better than all over call centres, which makes it hard to leave, but at the end of the day do you want somewhere that pays less and makes you happy or pays more and you hate it. TELUS makes you have good pay cheques but not much more. Benefits are great if your full time/part time, but if you're temporary your out of luck and a lot of people are temporary staff member for a long time. You get 40% discount on phone or internet service at home if you work at TELUS and use TELUS services.
Cons
The wrong employees are always recognized, whereas hard work goes unnoticed, favortism in the office place is very accurate of TELUS. The shift work, the night shifts, the random days off cause a lot of tiresome days/nights, as you switch between early to late. Managers are all chummy chummy with other managers, so you can never go to anyone else and expect what you said to be confidential. There are only 25 people in my department so needing specific days/hours is very difficult. In the summer, I was stuck working nites 5 weeks in a row which seems unreasonable and unnececessary.