"Fail fast" culture focused on profits, not people - Anonymous employee ServiceNow Employee Review

1.0
11 May 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Successful SaaS company that has resources and enjoying strong growth. Nice headquarters. Mix of older and younger employees. Good technology that customers seem to like. Good food and a lot of nice amenitites.

Cons

Terrible, mercenary “fail fast” culture. Driven by greed. Telling that almost no one has been there more than two years. Veterans cashed out or pushed out. Too much chaos in the increasingly complex and political structure of the company.

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5.0
3 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Big Tech health + vision + dental benefits

Cons

Significant change and movement in org.

3.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Free snacks Leadership opportunities Stable work given current ai market You can get challenging engaging work but it comes at the cost of putting in extra hours Smart and helpful people work here

Cons

Work can a bit boring if not on something cutting edge Dev experience is pretty bad, moving xml files around that contain the actual code, proprietary low/no code platform to build products Full of Indians, diversity is a joke in engineering. It feels like a cost cutting measure more than anything else tbh Very much a checkbox mentality when building products instead of long term thinking with quality and usability Doubts about upper leaderships navigation during rise of ai Pay is nothing near what it should be, especially after stock dropped almost 40% yoy Certain internal processes are difficult for no other reason than we made them like that, lots of reaching out to people for rqts, signoffs, adjustments etc

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