ServiceNow Reviews

4.1

81% would recommend to a friend

(5,666 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

6K reviews
1.0
12 Jan 2026

Avoid at all costs

Recommend
CEO approval
Business outlook

Pros

Competitive compensation (only if you survive long enough). Strong brand name on CV. Talented individual contributors at lower levels who are doing their best despite the system. Some teams may be fine — but it’s a lottery, and you won’t know until it’s too late.

Cons

Strong brand name on your CV. Good compensation if you can tolerate the stress. Smart, hardworking peers at IC level who are just trying to survive the system. Some teams are fine — but you won’t know which ones until you’re already inside. This company looks amazing from the outside. If you value: mental health transparent feedback long-term sustainability humane leadership Think very carefully before joining. Many people don’t leave because they’re “not good enough.” They leave because the environment breaks them.

1.0
9 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Pension Health and dental insurance Nice office and good location

Cons

The role and company culture are often presented as much more attractive during the hiring process than what the reality turns out to be. Internally, there seems to be a significant number of senior roles focused more on justifying their existence than on driving meaningful progress. There are frequent organizational changes that often feel unnecessary or poorly thought through. Teams are regularly moved between organizations, renamed, and then sometimes moved back again within a short period of time, creating confusion rather than improvement. Career growth is very slow and largely time-based rather than performance-based. The average promotion timeline is around three years regardless of how well you perform. Salaries are generally below market and increases are limited, which often leaves employees feeling undervalued despite their experience and contributions. Management and HR show limited interest in employee development or long-term career progression. In some teams there are also issues with micromanagement, which can make the work environment frustrating. The company is also relatively conservative when it comes to employee engagement or events, which contributes to a culture that can feel quite stingy compared to many other companies in the industry. Overall, unless you are comfortable staying in the same role for several years with limited growth or salary progression, this may not be the right environment.

2.0
10 Feb 2024
Recommend
CEO approval
Business outlook

Pros

Good company, salary, benefits and office

Cons

beware of this company dept mgmt is poor they have bully mentality, micro mgmt and one manager in particular is very aggressive pay rise is poor, even though company doing good overall career opportunities limited

Viewing 1 - 3 of 5,666 Reviews

Glassdoor has 6,598 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.