4.0
25 May 2017
Former employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
ServiceNow (SN) PS Leadership is very experienced and generally treats their field staff as professionals. Delivery Managers are allowed to manage the accounts to insure customer satisfaction.
Cons
SN Leadership needs to listen more to the field managers with regards to tools set used and staffing requirements. The use of "pools" for resources based on practices works but the field managers need to have a greater voice in projects assignments.