Reached my dream just to have it crushed. - Event Concierge Ritz-Carlton Employee Review

4.0
11 May 2019
Recommend
CEO approval
Business outlook

Pros

Felt like family from day one. Regardless which property I worked at consistency in policies and procedures was for the most part seamless.

Cons

Promotion from within is lacking or it takes jumping through a bunch of hoops and getting past a lot of hurdles to break through the supervisor to manager ceiling. I was overlooked for a management position 4 times even though I was basically already performing all of the duties of the role! Leadership isn’t always transparent about the goings-on at the property but that (like any hotel) depends on the management style of the leadership.

Explore other reviews about Ritz-Carlton

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

- good environment - good service charge

Cons

they change managers so quick

1.0
15 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Hotel Benefits would convenient at times

Cons

Horrible to work at the Ritz Carlton Boston. I was terminated because someone decided to report me they I was nodding off briefly in the office. They first suspended me with a notice explaining my suspension and then they terminated me with a different notice with the summary of that notice not matching up with the suspension notice. Human Resources lied to me and told me that the reason they found out I nodded off was because they were reviewing footage for something and just happened to come across me on camera which does not add up to the two statements I received. Cafeteria food was terrible. You would think a five star hotel would cook better food. Sometimes the food was burnt and did not taste good at all!!!

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