Just answer the phone fast, quick and move on to next call. - Order Services QVC Employee Review

QVC over the past 20+ years has change it culture several times yet has not really admitted to changing it once. It has gone from a company that supported its employees, enriched employees, listened to its employees, helped-informed its employees to almost the direct opposite. Health insurance plans (HMO/PPO options) are still great but costs more and more each year and now with a deductible. The point system changes to benefit the Q without notice. What once we could do easily we can no longer do even though what we could do is still part of the policy. To which they have never clarified ( I have not received policy updated for over 5 years now). They have cut out being able to work Overtime as the employee might need to make $$ ends meet at home instead the only ALLOW it when it benefits the company. Staffing is very off many days and the Q loves to work with a skeleton crew staffing the phones so no more breathing space between calls even during the slow season. The Q has a one blanket fits all approach to every situation that comes up. Managers are too busy trying to keep their jobs to support their employees nevertheless to get to know them. In fact the less they know about an employee the happier they are about getting their job done. Yet, if you need a manager or supervisor they are mostly their for you if they are Not in a meeting (which seems like a constant event). AHT (call average time) is a bear. They tell us to take care of all aspects of the customers call with minute detail yet expect every call all day to be the same short sweet on and off call. Don't meet your monthly mark expect to be written up. What the Q doesn't take into account are the differences in employee's personality, speed ability, and of course the customers who up until this time has always set the pace of each call. Required hours are hard to meet for some reps with home/life issues. Required hours are never dealt with fairly yet the Q wants everything fair (see above blanket policy) as long as it benefits the company and no exceptions are allowed and they WILL NOT work with you on a compromise solution to your situation that helps you and still benefits the company. The training of new hires is short and sweet. Where once we could go into details for the new hire the Q now expects them to pick everything up quickly. So there is a fairly large on the job learning curve. Since simple work time management is not taught many new hires are lost before they get out of training. The Q says it wants employees to manage Work/life. Employees want to manage Life/work. The Q demonstrates that they only want employees to work, not have a life or much of one specially a family situation outside of work that causes loss of work. Unless you can get FMLA (which the company never explains to the employees most learn about it from other employees) don't expect the Q to understand your situation. Everyone cares on a personal level about each other... even management. Just never expect that 'care' to translate into positive action for a personal situation. The Q went from a company wanting to take care of its employees and customers to a company driven by numbers.