A&P Department Going Downhill Fast - Senior Software Engineer PointClickCare Employee Review

1.0
11 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- The co workers i had were some of the best I've ever worked with. The everyday people you work with here are amazing. - Good work life balance is heavily encouraged. - The work helps people in real and meaningful ways. - Benefits were nice.

Cons

*Perspective is of working in the acute & payer (ie, A&P) department. - Management is just straight up terrible. - There is no clear vision for the product - Way too much micromanagement - Office politics are a main reason for many decisions that are made. - They don't listen to their employees - They insist on forcing a new process on all employees every few months thinking it will fix problems, but they just make things worse. - They can't seem to see that they are the biggest problem with A&P. They need to have more trust in their employees. - After acquiring Collective Medical (which I worked for during the acquisition and was a very profitable company with a single product), slowly, but surely, PCC started pushing their own long employed managers into the collective medical product. The more they did this and the more changes that they made, the more unprofitable the product became. Rather than recognizing that their changes were what caused the issues, they doubled down on her changes. This got even worse and the same cycle ensued over and over again. Now, the product is no longer profitable (according to the last all hands i attended) and they can't seem to figure out why. The ego of upper management is consistently their own downfall. - Ever since the current CEO took over, more and more often, profit seems to be prioritized over doing what is best for patients. - Very good stock options used to be available to most of engineers. That was recently removed and it is now only available to upper management. - Yearly bonuses are no longer based on individual performance. Managers are forced to give low scoring performance reviews to at least 10% of their employees, regardless of actual performance. This means that if everyone performed really well in your team, at least one or more of you still won't get your bonus or a good review for the year. If managers don't adhere to this, they get in trouble. - Things have very much become a "fall in line it you're out" kind of culture.

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PointClickCare Response
7mo
Thank you for taking the time to share your detailed feedback. We’re glad to hear you found value in your colleagues, work-life balance, and the company’s mission. We regret to learn that your experience with leadership and organizational changes did not meet your expectations. At PointClickCare, we strive to ensure our people feel supported, trusted, and aligned to a clear vision, especially during times of transformation. Your insights are important and will be shared with our senior leadership team to help inform how we continue to evolve and strengthen our culture, communication, and leadership practices. We would welcome a first-hand conversation about your experiences, as we value every opportunity to improve our employees’ experience. If you’re open to it, we encourage you to reach out to our HR team for a confidential discussion. We appreciate your contributions and wish you the best in your future endeavors.

Explore other reviews about PointClickCare

5.0
14 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Friendly people and good benefits

Cons

Slow decision making and need for consensus

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PointClickCare Response
1mo
Thank you for your feedback. We appreciate you taking the time to review PointClickCare.
1.0
21 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Working here was good at one point

Cons

Culture has changed drastically at the company. Leadership no longer cares about the people at the company and only focus on the finances/budgets and throwing more load onto the team members. The culture is now cold, changing fast, pushy, and it no longer reflects what we were even 2-3 years ago

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PointClickCare Response
1mo
Thank you for taking the time to share your feedback and for the many years you spent at PointClickCare. We’re disappointed to hear that your experience did not reflect the culture we strive to maintain. Feedback like this is important to us, and we remain focused on fostering a supportive environment where employees feel valued and recognized. We encourage you to reach out to our HR team or use our confidential Ethics Hotline if you'd like to share more. We appreciate you sharing your perspective and wish you all the best moving forward.
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