Great long term job - Anonymous employee PetSmart Employee Review

5.0
2 Dec 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As a pet bather, I had the opportunity within months to advance my career as a pet stylist. I was trained and set up for success. It was great meeting all the pets and the clients were overall amazing and really would go out of their way for you by requesting you. Some of them even begin to treat you like family!!

Cons

No real downsides to working here. Sometimes the dogs are aggressive and we have to turn them away. And every once in awhile there are the rude customers you have to deal with. If you don't like getting dirty, this job is not for you!

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PetSmart Response
7y
Thank you for leaving a review! That's great to hear that you see PetSmart as a career with plenty of growth opportunities! That's what we aim to provide. And we agree - working with pets and pet parents every day is just the best! We will be sure to keep communication a priority. Thank you, again!

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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