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      PetSmart

      Engaged employer

      PetSmart reviews

      Current Pet Trainer, former AL. Best job ever! - Pet Trainer PetSmart Employee Review

      5.0
      12 Oct 2018
      Pet trainer
      Recommend
      CEO approval
      Business outlook

      Pros

      Hard work pays off. Easy to get along with co workers as you can always talk about pets and learn from each other. Customer service is fun and natural to provide due to the nature of the business. Opportunities to learn lots of skills in every store. Even the most stressful days are easier to handle because chances are you will at least meet an awesome dog. Your safety and animal safety is #1 priority and it really shows daily. Excellent employee discounts. Providing animal adoptions is really rewarding. Working with local rescues and charities.

      Cons

      Not a lot. Retail hours can be annoying but that's any retail job. Occasional difficult customers, however there are many resources available to go the extra mile to appease them. It sometimes feels like leaders are going unchecked. However in my experience a bad leader has been terminated before a staff has imploded. It can feel like it takes forever for something to be done but the right thing always gets done, eventually.

      avatar
      PetSmart Response
      7y
      Thank you so much for the review! We are thrilled to hear that PetSmart is your best job ever! You mention several things that mean a great deal for us - from career development and safety policies to our philanthropic work and employee perks. Thank you, again, for sharing your experience. That's great to hear it's been so positive!

      Explore other reviews about PetSmart

      5.0
      26 May 2026
      Pet stylist (dog groomer)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good job and location nice

      Cons

      None that I can think of

      3.0
      27 Jun 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

      avatar
      PetSmart Response
      4d
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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