Typical retail - Cashier PetSmart Employee Review

1.0
12 May 2016
Recommend
CEO approval
Business outlook

Pros

Pets Weekly pay That's about it. You get to work with pets. The discount is so small it's not worth mentioning.

Cons

Expectations are way too high for a minimum wage job that won't give you more than 20 hours a week. Cashiers are required to sell 20$ coupon books and if they don't make their goal, their hours get cut even more. Horrifyingly understaffed. Two managers and two associates at any given time. Leads to customer upset and overwhelmed workers again wildly underpaid. Misleading managers claiming theirs plenty of opportunity for more hours cross training and growth, yet it's all unobtainable if you can't convince people to spend 20$ on s coupon book. Retail stores need to stop requiring their employees to push add on items or store cards, and then punishing underwhelming results. I'm not paid nearly enough nor am I trained to be a salesman. Stop acting as though that's part of the job.

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5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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